Refund Policy

This policy explains refunds for Wizume subscriptions and credit purchases. If you are a consumer in the UK or EEA, mandatory statutory rights apply in addition to this policy.

When you buy a digital service online as a consumer, you generally have a 14-day right to cancel under UK Consumer Contracts Regulations 2013 and EU Consumer Rights Directive 2011/83/EU, starting from the day the contract is formed.

By starting to use paid features during the cancellation period, you acknowledge that performance begins before the period ends and you may lose the right to cancel once delivery is complete. Material use includes exporting paid templates, consuming paid AI credits, or running paid ATS scans beyond free-tier allowances.

To cancel within 14 days where you still have the right, email billing@wizume.ai with your account email and purchase date.

After the statutory cancellation period, or once you have materially used paid features, subscriptions are generally non-refundable for the current billing period. You can cancel future renewals at any time via the Stripe customer portal; access continues until the end of the paid period.

One-off ATS scan packs and AI optimization credits are non-refundable once credited to your account, including unused balances, except where mandatory law requires otherwise.

US state law does not provide a general federal cooling-off period for online SaaS subscriptions. Refunds follow this policy and any rights available under applicable state consumer protection law.

Email billing@wizume.ai with your account email and Stripe invoice ID. We respond within 5 business days. Approved refunds are returned to the original payment method via Stripe.

Contact us before opening a card chargeback so we can resolve the issue. Unfounded chargebacks may lead to account suspension.