Jessica Nguyen
jessica.nguyen@email.com · +1 (602) 555-0159 · Phoenix, AZ · https://linkedin.com/in/jessicanguyen
Professional summary
Medical assistant with 5 years in high-volume outpatient clinics. Skilled at rooming, vitals, phlebotomy, and EHR documentation — keeping providers on schedule while patients feel heard and HIPAA compliance stays tight.
Skills
Clinical
Vitals, Phlebotomy, EKG prep, Rooming, Clinical support
Administrative
EHR, Patient scheduling, HIPAA, Insurance verification, Medical records
Professional experience
Medical Assistant
Desert Valley Family Medicine — Phoenix, AZ
Jan 2022 – Present
- Roomed 35–45 patients daily across 6 providers while maintaining 12-minute average wait times.
- Performed 800+ venipunctures annually with a 98% first-stick success rate.
- Updated Epic templates that cut incomplete charting flags by 30% for the clinical team.
Medical Assistant
Sunrise Urgent Care — Scottsdale, AZ
Mar 2019 – Dec 2021
- Triaged walk-in patients and collected vitals for a clinic averaging 90 visits per day.
- Processed lab specimens and maintained CLIA-waived testing logs with zero audit findings.
- Earned patient satisfaction scores in the top 15% of the regional urgent-care group.
Education
Phoenix College
Certificate, Medical Assisting
Relevant coursework: Clinical procedures, medical terminology, pharmacology
2018 – 2019
Certifications
- Certified Medical Assistant (CMA) — AAMA — 2019
- Phlebotomy Technician Certificate — NHA — 2019