Jessica Nguyen
jessica.nguyen@email.com · +1 (602) 555-0159 · Phoenix, AZ · https://linkedin.com/in/jessicanguyen
Professional summary
Medical assistant with 5 years in high-volume outpatient clinics. Skilled at rooming, vitals, phlebotomy, and EHR documentation — keeping providers on schedule while patients feel heard and HIPAA compliance stays tight.
Skills
Clinical: Vitals · Phlebotomy · EKG prep · Rooming · Clinical support
Administrative: EHR · Patient scheduling · HIPAA · Insurance verification · Medical records
Professional experience
Medical Assistant
Desert Valley Family Medicine — Phoenix, AZ
Jan 2022 – Present
- Roomed 35–45 patients daily across 6 providers while maintaining 12-minute average wait times.
- Performed 800+ venipunctures annually with a 98% first-stick success rate.
- Updated Epic templates that cut incomplete charting flags by 30% for the clinical team.
Medical Assistant
Sunrise Urgent Care — Scottsdale, AZ
Mar 2019 – Dec 2021
- Triaged walk-in patients and collected vitals for a clinic averaging 90 visits per day.
- Processed lab specimens and maintained CLIA-waived testing logs with zero audit findings.
- Earned patient satisfaction scores in the top 15% of the regional urgent-care group.
Education
Phoenix College
Certificate, Medical Assisting
Relevant coursework: Clinical procedures, medical terminology, pharmacology
2018 – 2019
Certifications
- Certified Medical Assistant (CMA) — AAMA — 2019
- Phlebotomy Technician Certificate — NHA — 2019